Policies

Please note: Our privacy policy is updated periodically, and it is advised that you check back for updates regularly. Any changes will replace all previous versions and will be in force from the date of publication.  

Last updated: July 2024

Your thoughts and suggestions

We welcome any thoughts, feedback, suggestions or complaints you may have.  Please call, email or write to us and we will:

• Always consider your thoughts seriously
• Endeavour to resolve complaints promptly
• Improve the way we work as a result of your ideas
• Treat your thoughts in confidence

 

How to get in touch

Feel free to contact us at any time so that we can give you a swift response.  Generally enquiries can be sorted out quickly by our staff.

By post:  Derbyshire Wildlife Trust, Main Street, Middleton, Matlock, Derbyshire, DE4 4LR

By phone:  01773 881188

By email:  enquiries@derbyshirewt.co.uk

 

Next steps

We will always try to resolve any issues there and then but if we are unable to do so we will contact you within 48 hours by phone or email or if we are communicating by post, 5 working days, to explain the next steps.

Our safeguarding vulnerable adults handbook 

Safeguarding Commitment Statement

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

We use cookies, which are issued by third party service providers that continuously assess to make sure the data is secure. We collect these cookies in order to ensure that anything we do in our online advertising and campaigns are cost effective and relevant. We track how well our adverts perform and then analyse this data to make sure we can continue to make improvements.

Our cookies help us:

• Make our website work as you'd expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you

We do NOT use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions

You can learn more about all the cookies we use below.

 

Cookie provider: The Wildlife Trusts

Purpose: Used by the website to remember cookie preferences.

Cookies: cookie-agreed, MCPopupClosed

 

Cookie provider: Facebook

Purpose: Used by Facebook for sharing content, conversion tracking, optimisation, creating audiences for Facebook Ads and marketing.

Cookies: _fbp, fr

Provider policy: Facebook

 

Cookie provider: Paypal

Purpose: Used to support payment services.

Cookies: AKDC, LANG, X-PP-SILOVER, akavpau_ppsd, enforce_policy, nsid, ts, ts_c, tsrce, x-csrf-jwt, x-pp-s

Provider policy: Paypal

 

Cookie provider: Vimeo

Purpose: Used to embed videos from Vimeo using cookies that we consider essential to the video player experience. Does not use third-party analytics or advertising cookies.

Cookies: player, vuid

Provider policy: Vimeo

 

Cookie provider: Eventbrite

Purpose: Used to deliver event booking services and content tailored to the user’s interests.

Cookies: _ga, _gat, _gid, AS, csrftoken, eblang, G, janus_re, mgref, SP, SS, ebGAClientId, lux_uid, SERVERID

Provider policy: Eventbrite

 

Cookie provider: New Relic

Purpose: Anonymously maintains a user’s browsing session on the website to allow us to monitor and troubleshoot website performance.

Cookies: JSESSIONID

Provider policy: New Relic

 

Cookie provider: Engaging Networks

Purpose: Maintains a user’s browsing session on the website when participating with our online campaigning activities.

Cookies: en_sessionId

Provider policy: Engaging Networks

 

Cookie provider: Google

Purpose: Used to understand website usage including how users found and explored our site and how their experience can be enhanced. Google also provides campaign tracking, advertising and website functionality services.

Cookies: IDE, _ga, _gat, _gat_UA-xxxxxxx-xx, _gid

Provider policy: Google

 

Cookie provider: Stripe

Purpose: Used for making card transactions on the website. Provided by Stripe.com which allows online transactions without storing any credit card information.

Cookies: __stripe_mid, __stripe_sid

Provider policy: Stripe

 

Cookie provider: Hotjar

Purpose: Anonymously analyses how the website is being used to improve the user experience.

Cookies: _hjSessionUser_xxxxxx, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjIncludedInSessionSample, _hjSession_xxxxxxx, _hjIncludedInPageviewSample

Provider policy: Hotjar

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

We also use data such as email for tracking purposes. Hashed email lists are used to create targeted advertising for our fundraising and campaigning activities on social media and web platforms. Hashing means that data such as email addresses are turned into unreadable codes for security and privacy during data transfer. We delete the hashed data after a short period of time and it's not used for any other purpose.

This helps us reach new people who share similar characteristics and interests with our cause, without bothering those who have already engaged with us. It's both cost-effective and helps us grow the movement.

We may also use social media advertising tools to target people who have shown an interest in wildlife and nature. This helps us inspire new people to take meaningful action for nature and to create an inclusive society where nature matters.

 

a) Security
All of the personal data we process is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

b) Payment security
All electronic Derbyshire Wildlife Trust forms that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a credit card to donate, purchase a membership or purchase something online we will pass your credit card details securely to our payment provider (Stripe; PayPal). Other payment methods (e.g. ApplePay) are handled in a similar manner.

Derbyshire Wildlife Trust complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details.

Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

c) Data retention policy
We will only use and store information for as long as it is required for the purposes it was collected for. We continually review what information we hold, and delete what is no longer required.

We encourage commenting and love to hear your thoughts, see your photos and share your experiences. We do however have some guidelines in order to ensure that you have a good experience on our Facebook, Twitter and Instagram pages:

• We ask that you stay on topic, respect other people’s opinions and avoid profanity, offensive or defamatory statements and illegal content.
• Comments which include bullying or advertising or which are considered "spamming" (posting unrelated content or regularly posting duplicate posts) will be removed where possible and in extreme circumstances the person responsible may be blocked from commenting.
• We aim to keep our pages as friendly as possible, however if you see anything you think is inappropriate you can tell Facebook using the "Flag" option Facebook provides or report a tweet on Twitter.
• All intellectual property rights of content we post belong to Derbyshire Wildlife Trust. Anything which you submit to the Facebook, Instagram or Twitter page may be shared elsewhere in whole or in part, either by us or by other users.

Please note that our social media pages are managed at intervals during the week, during office hours.

Facebook sign ups 

By signing up to one of our advertised events/give aways you are agreeing to further communications from Derbyshire Wildlife Trust about upcoming events, projects and opportunities. You can unsubscribe from this at any time.

Advertising  

Depending on your settings and the privacy policies for social media and messaging services like Facebook and Twitter, you might give us permission to access information from those accounts or services. For example, we occasionally participate in Facebook’s “Custom Audience” program which enables us to display adverts to our existing or potential supporters via Facebook. We provide personal information such as your email address to Facebook to enable them to determine if you are a registered account holder with Facebook. Our adverts may then appear when you access Facebook and on your Facebook feed. Your data is sent in an encrypted format that is deleted by Facebook if it does not match with a Facebook account. For more information please read the Facebook Business page about Custom Audiences and Facebook’s Data Policy.

You may not use this offer if you have already taken advantage of a Derbyshire Wildlife Trust Half price offer in previous years.

Membership payment for this offer is via Direct Debit only. After the initial Half Price offer has ended, the subscription rate will automatically upgrade to full price.

Half Price is defined as a 50% discount on Derbyshire Wildlife Trust's minimum subscription rate. This offer will run until January 31st.